Garage Door Questions, Answered
The questions people in Los Gatos and the nearby towns ask us most on the phone, with the answers we give them. If yours is not here, call and ask a person.
Will someone answer if I call late in the evening?
Yes. The line at (669) 280-6662 is answered 7 AM to 10 PM, weekends and holidays included. Describe what the door is doing and we tell you what is safe to do until the truck arrives. Evening calls are covered on the emergency repair page.
What do the common repairs start at?
Spring replacement starts from $150 per spring, cable replacement from $150 per cable, roller replacement from $120 per set, and track or off-track repair from $150 per door. Opener repair is quoted on site by brand and model, and section replacement by door model and color. The diagnostic service call is $0 with a completed repair, and you approve one exact price before work begins. The full list is on the services page.
The power is out and the door is closed. How do I get the car out?
With the door fully down, pull the red manual release cord that hangs from the opener rail, then lift the door by hand. If it feels far too heavy to lift, a spring may be broken, so stop and call us instead. The Town of Los Gatos asks residents to prepare for planned power shutoffs in fire season (wildfire preparedness), so it is worth practicing before you need it.
Is a backup battery mandatory on openers in California?
Yes. California has required a battery backup function on residential garage door openers installed since July 1, 2019. Every opener we install includes it, and we test it before we leave. See opener installation.
Do you replace doors on Eichler homes and in the historic districts?
Yes. In Cupertino's Fairgrove Eichler tract and the Los Gatos historic districts the city may have design guidelines for a replacement door. We point you to the agency that decides and bring the specifications it asks for. More on new door installation and our Cupertino work.
Which makes of doors and openers can you work on?
Our trucks are stocked for the common makes: LiftMaster, Chamberlain, Genie and Linear openers, and Clopay, Amarr, Raynor and CHI doors. If yours is something else, read us the label on the motor head or the inside of the door when you call. See opener repair.
Part of my door came off its track. Can I keep using it?
No. Do not press the opener button again. Keep people and cars clear of the door, leave it where it is and call. A door off its track is hanging from parts that were never meant to hold it. Here is how we handle off-track doors.
How far from Los Gatos do you travel?
We cover eight places: Los Gatos, Monte Sereno, Saratoga, Campbell, Cupertino, Willow Glen, Almaden Valley and Sunnyvale. Sunnyvale is our longest regular run, about nine miles north-northwest of the office. All of them are listed on the service areas page.
